Navy Posted June 9, 2017 Share Posted June 9, 2017 What active steps do/will you take to build trust with your userbase? What do/will you do if you make a mistake and break that trust? If you're a player, what do you expect out of the admin and staff of the sites you frequent? Situation inspiring this thread: Today is the first day back up for a pet site that I've been on for almost 7 years. It was down for two days without warning. It took awhile for the news to be updated after the site came back up too. The news post said "We are currently trying to figure out what went wrong" but that they think it was a server issue, and "[w]hen we learn more we will update you." I read the comments on the news post and 6 posts down was a statement from the owner of the site. The owner essentially said they are absolved from all blame because the coder is now responsible for everything related to maintenance of the site (due to a contract they have written up). The only thing the coder can't do is change the Terms of Service. It's worth noting at this point that the site has been under a redesign and recode for a long time now (probably at least a year -- can't remember for sure). The coder was brought in to do this single-handedly. The owner also stated in their comment that "it is [the coder's] responsibility to ensure the site he is contracted to run is functional. It is worth noting, however, that [the coder] has not paid for the server payment that was due June 1, 2017. This may be a reason why the game is down, however I could not give you a concrete answer as I am not a coder or a server admin, thus I cannot tell you why it was down. It is the job of the contracted game manager [the coder] to determine that - all I ensure is that the server is paid (despite having not been given a server payment in 9 days, so the server payment is delinquent by 9 days)." The owner added a note at the end of their post saying "[The coder] has stated to me recently that he no longer wants to run [the site], so that may be why he didn't fix [the site] when it went down." Two final points to add regarding this situation are 1) there was very public fundraising (via the cash shop) to cover the server costs. It was announced and discussed in the news several times; and 2) there was a successful kickstarter 1 1/2 years ago (with over 2x the goal amount raised) to fund the redesign/recode of the game and to fund new features that are are to be added to the site. There has been progress, but not much has been shown to the players. There is a new forum and a new front page layout (not the entire site), but most everything else is still behind-the-scenes with occasional updates in the news. So what do you think, TGL? How do you handle trust relations in your game? Quote Link to comment Share on other sites More sharing options...
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